Frequently Asked Questions
Can I use the site if I am not a student or a staff member?
Yes you can. The site is on the world wide web,
and can be accessed by anyone.
Can I use the site if I do not have access to a computer?
The On-Line Store is available as an on-line service, but even if you do not
have a computer of your own, you can visit the Store from many locations with
computers and Internet access, such as University Computer Classrooms and Public
Cluster Areas, Internet Cafes, and most public libraries.
Is it possible to just browse the system?
Certainly, whenever you wish, we are open 24 hours a day,
7 days a week. However, if you wish to buy, you must register with us, using
your e-mail address and choosing your own exclusive password. Once this is done,
you can revisit or buy whenever you wish.
If I buy, how can I get confirmation of my order?
When you purchase goods or services from our Store, you will automatically receive
confirmation by e-mail to the address you gave in your registration, showing
what items you have ordered and what you have paid.
Can I have goods delivered to a different delivery address
Yes. The main address that you register with must be the address that the card statement is sent to, however you can use a different delivery addresses. You will be given this option on placing an order
How long will I have to wait for my goods?
Once you have ordered goods that include delivery, and have made payment, your
goods details will be passed to the relevant department, for delivery to be arranged
to your registered address. It is therefore vital that your address is current
and correct, or the delivery address is clear, and that arrangements are in place
to accept delivery, otherwise goods may be returned to us.
If you have not received your goods within three weeks of ordering, you should
contact the Store as directed on our Home Page.
What if I can't remember my password?
At each login stage, you will see a "forgotten your password" link, where you enter your e-mail address and a reminder of your password is then sent to you, by e-mail, almost immediately.
Is there a limit to what I can buy from the Store?
Limitations only extend to availability of stock or services still offered. In
certain cases, there may be limits per customer, but in these situations, messages
will appear when choosing your goods.
When I'm buying, can I change my mind as I go?
Yes. You can keep building your shopping basket, adding and deleting
as you go, but once you submit from the payment details screen, your order will
What can I do if I have made a mistake, but have completed the transaction?
Should you have a problem after completing a purchase, you would need to contact
the Store. For further information see the Contacts link on
our Home Page.
What else do I need to do?
The only other request of you is that you must accept our Terms
and Conditions as you complete your purchase. This safeguards both of us and ensures a smooth
and trouble-free buying experience.
Please refer to our "Store User Guide" for more information
about the Store.